Freedom of Information Requests
BCLC endeavours to be open and transparent and makes a number of records publicly available.
In addition, we post a summary of the FOI requests we process each fiscal quarter in our FOI Report. Note: personal information requests made by individuals are not included in this report.
If you have a question about BCLC, you can make a request for information under the Freedom of Information and Protection of Privacy Act. You'll need to make a request under the Act only if the information you're looking for isn't routinely available.
What you need to do
Step 1: Check Our Websites
Check our websites first for the answer to your question. You may find your
Step 2: Call us
If you've checked our websites and can't find the information you need, call us toll-free in BC at 1-866-815-0222.
Step 3: Submit a request
If the information you need isn't available anywhere else, complete a Freedom of Information (FOI) request. Be sure to provide complete details to help identify the record you are looking for. Please request only the records you need. Here's how:
Online: Fill out and submit the Online Information Request Form.
Mail or Fax: Download and complete the Information Request Form [337 KB].
Send the completed form by mail or fax to the Information Privacy & Security Coordinator:
By Mail: BCLC, 74 Seymour Street, Kamloops, B.C. V2C 1E2
By Fax: 250.828.5697
We can also answer questions about your request and help you define the record you are looking for. Email us for more details.
Access to information may be subject to a fee. The first three hours spent retrieving a record are free and charges will apply for any additional time. You'll be given a fee estimate before this work begins.
Receiving the Information You Requested
In most cases you'll receive the record you requested. However, you may receive records that have text removed. Reasons for this will be provided to you.
These exceptions to disclosure are listed in the Act in Sections 12-22. For details about the Act, visit the Office of the Information and Privacy Commissioner.
Contact Customer Support
If you have general questions or feedback, you can:
Provincial Customer Support Centre Hours:
Daily 7 a.m. to 12 a.m. Pacific Time