Training and Oversight
How we maintain the integrity of gaming
We oversee all commercial gambling operations to ensure all facilities operate at the highest level of security and integrity. The tools we use to do this include:
- Policies and procedures
- Reviews, reports, investigations
- Security and compliance
Policies and procedures
Our extensive standards, policies and procedures are there to guide service providers in how they must manage the day-to-day running of facilities. As part of their operational agreements with us, they're required to adhere to every one of them. We routinely review their activities for compliance.
Reviews, reports and investigations
We regularly conduct reviews, investigations and issue reports to verify that service providers are operating to our high standards. We have rigorous reporting requirements and staff that are trained to recognize situations, take the necessary steps and complete the appropriate reports. These activities vary from helping a patron in a medical emergency to spotting transactions that may be suspicious.
Our operations are also subject to reviews and audits by regulatory agencies such as the Gaming Policy and Enforcement Branch. All of these activities are a regular part of business and are key to protecting players and identifying ways we can improve.
- BCLC operational compliance reviews
- BCLC audits
- Gaming Policy and Enforcement Branch (GPEB) audits
- Independent agency audits
- Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) audits
We have extensive reporting requirements for our service providers. These are key to maintaining security and integrity. Our Operational Compliance and Trend Analyst teams monitor and review these reports, which include:
- Large Cash Transaction Reports for all transactions over $10,000 are reported to FINTRAC.
- Suspicious Transaction Reports for transactions that, under federal anti-money laundering regulations, may be suspicious. These reports are filed with FINTRAC, GPEB and the RCMP Integrated Proceeds of Crime Unit. (IPOC)
- Incident reports using BCLC's database system to track all incidents in a facility.
In addition to the above, routine security and compliance programs are in place to protect players, casino employees and the physical assets inside all facilities. They include surveillance cameras and monitoring stations as well as security staff.
Training service provider staff
We deliver all training programs related to security, responsible gambling, and anti-money laundering and follow-up to verify staff are performing to expectations. There are three main areas where BCLC mandates training:
BCLC employs trained investigators to oversee security staff, many of which are former police officers. All security staff who work in B.C. gambling facilities must receive specific training from the Justice Institute of British Columbia.
Appropriate Response Training (ART) is an educational program that prepares BCLC staff and service providers' employees to assist players while taking a proactive stance on responsible gambling. ART is mandatory for all front-line workers, management and security personnel, and is refreshed throughout their employment. Currently, about 14,000 staff have received ART training.
All casino gaming floor staff must complete anti-money laundering training before starting work at on the gambling floor and are required to participate in refresher courses every year. The training helps them understand our FINTRAC reporting obligations and spot and report on the suspicious activity we report to FINTRAC, GPEB and the RCMP.