What is BCLC doing?
As BCLC responds to the COVID-19 pandemic, the health and safety of our players, employees and communities remains a priority.
We will continue to provide updates here about the actions we are taking to limit the spread of COVID-19.
Last updated: March 31, 2021
Our services update
During the COVID-19 pandemic, BCLC continues to encourage players to follow the directions of the Provincial Health Officer. Lottery tickets are conveniently available online at PlayNow.com or on the iOS version of the BCLC Lotto! app.
The majority of lottery retailers across B.C. are selling lottery products in adherence to physical-distancing directions from the Provincial Health Officer.
We continue to support the decisions of lottery retailers to alter operations and/or implement proper physical-distancing protocols in light of provincial restrictions and orders from the Provincial Health Officer.
All kiosks have new protective plexi-glass shields, floor decals to demonstrate two-metre distance requirements and enhanced cleaning and disinfectant protocols.
Lottery prize claims
BCLC's lottery prize-payout centres located in our Kamloops head office and Vancouver corporate office remain temporarily closed. When prize-payout centres reopen at our offices, they will include enhanced safety measures to ensure the health and well-being of staff and our players. These will include measures to support physical distancing and robust disinfectant and cleaning protocols.
We have implemented alternate prize-claim processes during this temporary closure period.
BCLC's two Lotto Signature Stores, located at Metropolis at Metrotown in Burnaby and Champlain Square in Vancouver, are open and can pay out prizes up to $9,999.99, Monday - Friday, until 4 p.m.
Lottery expiry date extension
BCLC has implemented a six-month expiry-date extension for lottery tickets that have an expiry date between March 17, 2020 and September 17, 2020 in recognition that physical-distancing requirements to help stop the spread of COVID-19 may affect our players’ ability to claim prizes.
For tickets whereby the expiry date does not fall within March 17, 2020 to September 17, 2020, the expiry date remains as 12 months from the date of the draw, or as indicated on the back of the ticket for Scratch & Win.
BCLC temporarily closed all casinos, community gaming centres and bingo halls, effective March 16, 2020. The temporary closure followed a directive issued by the Attorney General and announced by the Provincial Health Officer. Our facilities will re-open only once it is safe and appropriate to do so. We look forward to welcoming back customers at that time.
GameSense Advisor Supports
To make it easier for players to access resources that help gambling stay fun and safe during these challenging times, GameSense Advisors are now available via telephone at 1-866-815-0222, and online chat on PlayNow.com from 8 a.m. to 12 a.m. PST.
We have adjusted Voluntary Self-Exclusion (VSE) enrolment process so that individuals can enrol to self-exclude from B.C. casinos and community gaming centres, even when they are closed.
The process for Voluntary Self-Exclusion from PlayNow.com remains the same.
More information: Three tips to maintaining a healthy routine
The odds of winning with a ticket purchased online or a ticket purchased from a retailer are the same. These are simply two different ways to purchase a ticket.
Players across Canada are practicing physical distancing and making less frequent trips to retail outlets, thereby impacting sales of national draw-based games like Lotto Max and Lotto 6/49.
As a result, jackpots are growing at a rate slower than players have come to expect.
BCLC has implemented an alternative prize-claim process. Learn more
Did you know? BCLC’s two Lotto Signature Stores, located at Metropolis at Metrotown in Burnaby and Champlain Square in Vancouver, are open and can pay out prizes up to $9,999.99.
Our corporate prize-payout locations will re-open once it is safe and appropriate to do so for our players and staff. When prize-payout centres reopen at our offices, they will include enhanced safety measures to ensure the health and well-being of staff and our players. These will include measures to support physical distancing and robust disinfectant and cleaning protocols.
This can vary based on several factors, including the value of the prize. To discuss the details of your winning ticket and options to claim the prize, please call BCLC Customer Support at 1-866-815-0222.
The extended expiry applies to all national draw-based lottery games: Lotto 6/49, Lotto Max and Daily Grand – and the following B.C. regional lottery games: Keno and Keno Bonus, BC/49, BC50/50, and Poker Lotto. It also applies to all Scratch & Win tickets with expiry dates that fall between March 17, 2020 and September 17, 2020.
Do I have the same chance of winning if I purchase my ticket online at PlayNow.com / the BCLC Lotto! App than from a retailer?
Why are lottery jackpots growing slower than usual?
I won! Since BCLC’s prize payout is closed, what should I do with my ticket?
How long does BCLC anticipate the prize payout locations will remain closed?
How much longer will it take for lottery prizes to be paid out?
Which lottery games have extended expiry dates?
With the health and wellbeing of players, employees and communities as our ongoing priority, we are working with our casino service providers to re-open gambling facilities once the Public Health Officer deems it appropriate to do so.
BCLC in collaboration with our casino service providers submitted our heath and safety plans to re-open the B.C casino industry to WorkSafeBC and the Provincial Health Officer. When we have approval to re-open gambling facilities, we will do so with appropriate measures in place to support the health and wellbeing of our players, employees and communities.
For example, this may mean reconfiguring seating at slot machines and table games to ensure a two-metre distance between players to support physical-distancing at B.C. casinos. Physical barriers (such as plexi-glass) will be installed where this is not possible or where casino employees, such as dealers or cash-cage staff, must interact with players. Casino employees will monitor capacity to support physical distancing at all times.
Frequent hand sanitization will be recommended. In fact, BCLC and our casino service providers will provide free hand sanitizer to players and refill stations will be located throughout our facilities.
Ongoing sanitization of touch points and gambling equipment, such as chips, will occur. To minimize touch points, we are also planning that the types of table games offered will change to allow only games in which cards can be dealt face up, and that players will not be permitted to touch cards.
Casino staff will be required to complete detailed training about enhanced sanitation requirements and new physical-distancing protocols.
BCLC and our service providers are watching and learning from the experiences of other jurisdictions, and we will continue to follow directions and guidance from the Provincial Health Officer as we develop measures that are appropriate for our context in B.C. We will share more information about specific measures in advance of re-opening.
Recognizing the casino closures may affect ongoing BCLC promotions and players’ earned points, BCLC is making Encore Rewards more flexible. Promotional free play points will now expire on January 4, 2022. Encore Rewards members’ free-play points will not expire during the closures of casinos and community gaming centres.
Yes. BCLC is planning to make adjustments to GameSense Information Centres so that our on-site GameSense Advisors can continue to support our players at casinos and community gaming centres throughout B.C. in making healthy decisions about their gambling.
GameSense Advisors are also now available via telephone at 1-866-815-0222, and online chat on PlayNow.com from 8 a.m. to 12 a.m. PST
BCLC in collaboration with our casino service providers submitted our heath and safety plans to re-open the B.C casino industry to WorkSafeBC and the Provincial Health Officer.
When B.C. casinos re-open, we will continue to enhance and adapt our measures and support the Provincial Health Officer, including through implementing contact tracing solutions, to prioritize and support the health of our communities.
Casinos and community gaming centres will process uncashed casino chips and slot vouchers when they re-open. At this time, casino chips and slot vouchers do not expire; players should hold onto them until facilities re-open.
When will gambling facilities re-open?
What can players expect when gambling facilities re-open?
When casinos re-open, will employees and/or players be required to wear masks?
What about ongoing casino promotions that are interrupted by the closures?
Will GameSense Advisors return when casinos re-open?
How will contact tracing work at casinos when they re-open?
Can I cash out my chips and slot vouchers while gambling facilities are temporarily closed?