COVID-19 Updates

Last updated: Aug 25, 2021

Casinos and Community Gaming Centres

Together with our service providers, we welcomed players back to casinos and community gaming centres on July 1, 2021 as part of step 3 of B.C.’s restart plan. Robust health and safety measures are in place to support the wellbeing of our players, employees and communities. 

To learn more about health and safety measures, watch our video below or read our fact sheet.

Other Updates

Lottery prize claims

BCLC’s Head Office in Kamloops and Marketing and Sales Office in Vancouver are temporarily closed to the public. Prize-payout centres in in these offices are open by appointment only for prizes valued at $25,000 and above. 

Players can now claim prizes valued at between $2,000.01 and $24,999.99 at Regional Prize Payout locations, by mail or from home through the digital prize-claim process.

More on how to claim a lottery prize.

Online gambling

PlayNow.com continues to offer a safe and secure online gambling experience to British Columbians, including exclusive slot games as well as lottery and casino products. 

Lottery tickets are conveniently available online at PlayNow.com or on the iOS version of the BCLC Lotto! app.

GameSense Advisor Supports

GameSense Advisors are available on-site at casinos and community gaming centres to safely connect with players. GameSense Advisors are player-health specialists who understand how the games work, make informed choices about gambling and keep play positive. GameSense Advisors can also help connect players to available support resources, if needed.

GameSense Advisors are also available via telephone at 1-866-815-0222, and online chat on PlayNow.com from 8 a.m. to 12 a.m. PST.

Voluntary Self-Exclusion

In person Voluntary Self-Exclusion (VSE) enrolment has resumed at B.C. casinos and community gaming centres. Connect with a GameSense Advisor at any B.C. gambling facility to learn more about how to sign up.

The process for Voluntary Self-Exclusion from PlayNow.com remains the same. 

More information: Voluntary Self-Exclusion

Casinos Reopening FAQ


What changes will support health and safety?

We have made changes to support a careful and safe restart, including: 

  • Table games, slot machines and other gambling equipment spaced apart to support physical distancing.
  • Physical barriers (such as plexi-glass) in place where physical distancing is not possible or where casino employees, such as dealers or cash-cage staff, must interact with players.
  • Limited occupancy to allow as many players as there are active seats available on the gaming floor in combination with occupancy for amenities such as restaurants and lounges.

In accordance with the Provincial Health Officer’s August 24, 2021 health order, individuals are required to wear a face covering in all indoor public spaces.

Players will be asked to remove it at a distance for identification purposes at entrances and as necessary on the gaming floor.


The design of ventilation systems for casinos and community gaming centres is highly specialized and systems meet or exceed all air-quality standards. Air changes occur frequently per hour. 


Sanitation of surfaces and gaming equipment, including slot machines, occur frequently throughout the day.

Facilities have signage reminding players to hand sanitize regularly. In fact, we provide free bottles of hand sanitizers to our players to use throughout the facility and refill stations are located throughout our facilities. 


The capacity limit at each facility depends on various factors, including the size and configuration of the venue. Casino staff only allow as many players as there are active seats available on the gaming floor, in combination with occupancy for amenities such as restaurants and lounges.


Table games are limited to four or five players. Players can now touch the cards during play - they are required to hand-sanitize before sitting down at a table and periodically throughout play.


Community poker is not being offered initially, as to support the health and wellbeing of our players, BCLC is only resuming games that can be played face-up or with one-time use cards. Some casinos may offer some poker variant games, such as Texas Hold’em. For these games, players are not be allowed to touch the cards. They are dealt face-up and organize the cards from highest to lowest value for players. 

We look forward to offering community pokers to our players in the future. 


Yes. BCLC made adjustments to GameSense Information Centres so that our on-site GameSense Advisors can continue to support our players at casinos and community gaming centres in making healthy decisions about their gambling.

GameSense Advisors are also available via telephone at 1-866-815-0222, and online chat on PlayNow.com from 8 a.m. to 12 a.m. PST


Yes, please visit a casino or community gaming centre to process any uncashed casino chips and slot vouchers. At this time, casino chips and slot vouchers do not expire.


Recognizing the casino closures may affect ongoing BCLC promotions and players’ earned points, BCLC extended the expiry of Encore Rewards free-play points until January 4, 2022. 

Free play and food and beverage promotions offered by specific facilities that expired during the closures may be honoured at the service provider’s discretion.


By order of the Provincial Health Officer, beginning on September 13, 2021, proof of vaccination is required to enter casinos, community gaming centres and bingo halls in B.C.

Starting September 13, 2021, proof of single dose vaccination is required. By October 24, 2021, proof of double dose vaccination will be required. The requirement is in place until January 31, 2022 and may be extended by public health. 


Lottery Q&A


Do I have the same chance of winning if I purchase my ticket online at PlayNow.com / the BCLC Lotto! App than from a retailer?

The odds of winning with a ticket purchased online or a ticket purchased from a retailer are the same. These are simply two different ways to purchase a ticket.


BCLC has implemented an alternative prize-claim process. Learn more

Did you know? Players can now claim prizes valued at between $2,000.01 and $24,999.99 at Regional Prize Payout locations, by mail or from home through the digital prize-claim process.

Learn more : https://lotto.bclc.com/claim-a-prize.html


Our corporate prize-payout locations are open by appointment, with enhanced safety measures to support the health and well-being of staff and our players, including measures to support physical distancing and robust disinfectant and cleaning protocols.


This can vary based on several factors, including the value of the prize. To discuss the details of your winning ticket and options to claim the prize, please call BCLC Customer Support at 1-866-815-0222.


BCLC is aware of the Provincial Health Officer’s public health order regarding proof of vaccination. We will continue to follow all public health requirements and will provide our players with more information when it becomes available. 

Lottery tickets are also conveniently available on PlayNow.com and through the BCLC Lotto! App.