COVID-19 Updates

What is BCLC doing?

As BCLC responds to the COVID-19 pandemic, the health and safety of our players, employees and communities remains a priority.

We will continue to provide updates here about the actions we are taking to limit the spread of COVID-19.

Last updated: July 7,  2020

Our services update

Lottery sales

During the COVID-19 pandemic, BCLC continues to encourage players to follow the directions of the Provincial Health Officer. Lottery tickets are conveniently available online at PlayNow.com or on the iOS version of the BCLC Lotto! app.

The majority of lottery retailers across B.C. are selling lottery products in adherence to physical-distancing directions from the Provincial Health Officer. 

We support the decisions of our private-sector lottery retailers to alter operations and/or implement proper physical-distancing protocols. 

Following their temporary closures, BCLC’s network of flagship kiosks and in-line stores dedicated to selling lottery products are reopening, in a staggered approach, with all anticipated to be open in June 2020.

All kiosks will have new protective plexi-glass shields, floor decals to demonstrate two-metre distance requirements and enhanced cleaning and disinfectant protocols.

On July 6, 2020, BCLC resumed regular Advance Buy purchase options for all lottery games, including Lotto 6/49, Lotto Max, Daily Grand, BC/49, Keno and BC 50/50.

Lottery prize claims

BCLC's lottery prize-payout centres located in our Kamloops head office and Vancouver corporate office remain temporarily closed. When prize-payout centres reopen at our offices, they will include enhanced safety measures to ensure the health and well-being of staff and our players. These will include measures to support physical distancing and robust disinfectant and cleaning protocols.

We have implemented alternate prize-claim processes during this temporary closure period.

As of June 17, 2020 BCLC’s two Lotto Signature Stores, located at Metropolis at Metrotown in Burnaby and Champlain Square in Vancouver, are open and can pay out prizes up to $9,999.99, Monday – Friday until 4 p.m.

More on how to claim a lottery prize.

Lottery expiry date extension

BCLC has implemented a six-month expiry-date extension for lottery tickets that have an expiry date between March 17, 2020 and September 17, 2020 in recognition that physical-distancing requirements to help stop the spread of COVID-19 may affect our players’ ability to claim prizes.

For tickets whereby the expiry date does not fall within March 17, 2020 to September 17, 2020, the expiry date remains as 12 months from the date of the draw, or as indicated on the back of the ticket for Scratch & Win.

More on lottery ticket extension

Gambling facilities

BCLC temporarily closed all casinos, community gaming centres and bingo halls, effective March 16, 2020. The temporary closure followed a directive issued by the Attorney General and announced by the Provincial Health Officer. Our facilities will re-open only once it is safe and appropriate to do so. We look forward to welcoming back customers at that time. 

More on gambling facility closures.

Online gambling

PlayNow.com continues to offer a safe and secure online gambling experience to British Columbians, including exclusive slot games as well as lottery and casino products. 

Lottery tickets are conveniently available online at PlayNow.com or on the iOS version of the BCLC Lotto! app.

GameSense Advisor Supports

To make it easier for players to access resources that help gambling stay fun and safe during these challenging times, GameSense Advisors are now available via telephone at 1-866-815-0222, and online chat on PlayNow.com from 8 a.m. to 12 a.m. PST.

Voluntary Self-Exclusion

We have adjusted Voluntary Self-Exclusion (VSE) enrolment process so that individuals can enrol to self-exclude from B.C. casinos and community gaming centres, even when they are closed.

 The process for Voluntary Self-Exclusion from PlayNow.com remains the same. 

More information: Three tips to maintaining a healthy routine

 

Sports betting

Sports Action and PlayNow Sports have sports-bet offerings for events that remain scheduled. We will continue to make additional sports betting events available as more sports leagues/tournaments resume play.

Lottery Q&A


Do I have the same chance of winning if I purchase my ticket online at PlayNow.com / the BCLC Lotto! App than from a retailer?

The odds of winning with a ticket purchased online or a ticket purchased from a retailer are the same. These are simply two different ways to purchase a ticket.


Players across Canada are practicing physical distancing and making less frequent trips to retail outlets, thereby impacting sales of national draw-based games like Lotto Max and Lotto 6/49.

As a result, jackpots are growing at a rate slower than players have come to expect.


BCLC has implemented an alternative prize-claim process. Learn more

Did you know? BCLC’s two Lotto Signature Stores, located at Metropolis at Metrotown in Burnaby and Champlain Square in Vancouver, are open and can pay out prizes up to $9,999.99.


Our corporate prize-payout locations will re-open once it is safe and appropriate to do so for our players and staff. When prize-payout centres reopen at our offices, they will include enhanced safety measures to ensure the health and well-being of staff and our players. These will include measures to support physical distancing and robust disinfectant and cleaning protocols.


This can vary based on several factors, including the value of the prize. To discuss the details of your winning ticket and options to claim the prize, please call BCLC Customer Support at 1-866-815-0222.


The extended expiry applies to all national draw-based lottery games: Lotto 6/49, Lotto Max and Daily Grand – and the following B.C. regional lottery games: Keno and Keno Bonus, BC/49, BC50/50, and Poker Lotto.  It also applies to all Scratch & Win tickets with expiry dates that fall between March 17, 2020 and September 17, 2020. 


Casino Q&A


When will gambling facilities re-open?

With the health and wellbeing of players, employees and communities as our ongoing priority, we are working with our casino service providers to re-open gambling facilities once the Attorney General and Public Health Officer deem it appropriate to do so.


When we have approval to re-open gambling facilities, we will do so with appropriate measures in place to support the health and wellbeing of players, employees and communities. These will include enhanced sanitation and physical-distancing measures to reduce player density, including through the reconfiguration of gambling equipment. We will share more information about specific measures in advance of opening, once they are finalized and agreed upon by the health and safety authorities.


BCLC and our service providers are watching and learning from the experiences of other jurisdictions, and we will continue to follow directions and guidance from the Provincial Health Officer as we develop measures that are appropriate for our context in B.C.  We will share more information about specific measures in advance of re-opening.


Recognizing the casino closures may affect ongoing BCLC promotions and players’ earned points, BCLC is making Encore Rewards more flexible. Promotional free play points will now expire on August 2, 2020. Encore Rewards members’ free-play points will not expire during the closures of casinos and community gaming centres.