COVID-19 Updates

Last updated: January 13, 2022

Casinos and Community Gaming Centres

Casinos and community gaming centres throughout B.C. are open with robust health and safety measures in place to support the wellbeing of our players, employees and communities.

In accordance with the Provincial Health Officer’s order, as of January 13, 2022, reduced capacity is in effect to support physical distancing of at least two metres in all areas. Where physical distancing is not possible, such as between players at table games, or where interaction between staff and players is required, a physical barrier (such as a plexi-glass divider) is installed. Slot games have been reconfigured to allow at least two metres of distance between players, and some seats at table games have been removed.

Proof of full vaccination continues to be required before entering a casino, community gaming centre or bingo hall in B.C. Players are also required to wear a face covering, and will be asked to remove it at a distance for identification purposes at entrances. 

Casinos and community gaming centres provide ample space for players to physically distance and highly specialized ventilation systems meet or exceed all air-quality standards, with air exchanges occurring frequently per hour. 

Casino staff are committed to supporting the health and safety of players, including through the ongoing sanitation of touch points, while providing a fun entertainment experience with a full selection of slot, table and bingo games. 

Other Updates

Lottery prize claims

BCLC offices remain open to the public by appointment only. Players making a prize claim or looking to access services should contact BCLC Customer Support before their visit. Visitors must follow all public-health guidelines.  

More on how to claim a lottery prize.

Online gambling

PlayNow.com continues to offer a safe and secure online gambling experience to British Columbians, including exclusive slot games as well as lottery and casino products. 

Lottery tickets are conveniently available online at PlayNow.com or on the iOS version of the BCLC Lotto! app.

GameSense Advisor Supports

GameSense Advisors are available on-site at casinos and community gaming centres to safely connect with players. GameSense Advisors are player-health specialists who understand how the games work, make informed choices about gambling and keep play positive. GameSense Advisors can also help connect players to available support resources, if needed.

GameSense Advisors are also available via telephone at 1-866-815-0222, and online chat on PlayNow.com from 8 a.m. to 12 a.m. PST.

Voluntary Self-Exclusion

In addition to in-person Voluntary Self-Exclusion (VSE) enrolment at B.C. casinos and community gaming centres, virtual enrolment is also now available.

Learn more: Voluntary Self-Exclusion

Casinos Reopening FAQ


What is the current capacity limit at casinos?

In accordance with the Provincial Health Officer’s revised orders, casinos and community gaming centres will continue to monitor the flow of players at their doors and enforce a 50% capacity limit, which includes the number of gaming seats in combination with occupancy of food and beverage amenities. 


We are pleased to offer a full selection of slot, table and bingo games. Please contact your local casino for specific availability.  


At this time, BCLC is not offering community poker.


Together with our service providers, we welcomed players back to casinos and community gaming centres on July 1, 2021 as part of step 3 of B.C.’s restart plan. 


Following guidance from the Provincial Health Officer, accepted proof of full vaccination includes:

• B.C. Residents: B.C. Vaccine Card , mobile or printed

• Canadian Visitors: Provincially/territorially officially recognized vaccine record

• International Visitors: Proof of vaccination used to enter Canada


At this time, BCLC has not set time limits for players visiting our gaming facilities. Some casino and community gaming centre service providers may have set time limits. For more information, please contact the facility directly.


Yes. BCLC made adjustments to GameSense Information Centres so that our on-site GameSense Advisors can continue to support our players at casinos and community gaming centres in making healthy decisions about their gambling.

GameSense Advisors are also available via telephone at 1-866-815-0222, and online chat on PlayNow.com from 8 a.m. to 12 a.m. PST


Yes, please visit a casino or community gaming centre to process any uncashed casino chips and slot vouchers. At this time, casino chips and slot vouchers do not expire.


Encore Rewards has extended the expiration of points earned between March 17, 2019 and July 4, 2021 until July 5, 2022.


Lottery Q&A


Do I have the same chance of winning if I purchase my ticket online at PlayNow.com / the BCLC Lotto! App than from a retailer?

The odds of winning with a ticket purchased online or a ticket purchased from a retailer are the same. These are simply two different ways to purchase a ticket.


BCLC has implemented an alternative prize-claim process. Learn more

Did you know? Players can now claim prizes valued at between $2,000.01 and $24,999.99 at Regional Prize Payout locations, by mail or from home through the digital prize-claim process.

Learn more : https://lotto.bclc.com/claim-a-prize.html


Our corporate prize-payout locations are open by appointment, with enhanced safety measures to support the health and well-being of staff and our players, including measures to support physical distancing and robust disinfectant and cleaning protocols.


This can vary based on several factors, including the value of the prize. To discuss the details of your winning ticket and options to claim the prize, please call BCLC Customer Support at 1-866-815-0222.