More than $1 Million in jackpots retroactively awarded to nine online players08/07/2015
BCLC is retroactively awarding nine players the progressive jackpots they won on the Wizard of Odds slot game on PlayNow.com online casino between July 16, 2014 to June 10, 2015. After discovering a display issue on the game, BCLC removed the Wizard of Odds game from PlayNow.com on June 10, 2015. At the conclusion of the review, BCLC determined that an incorrect configuration setting on the game prevented the proper signalling of a progressive jackpot win.
BCLC then conducted a thorough review of 11 months of play data and transaction history to determine when and which players won progressive jackpots and the jackpot amounts they won. Nine players won varying progressive jackpots which together total $1,088,120.
BCLC’s review of this matter also determined the game was configured to only qualify players for the progressive jackpot if they bet one dollar or more. This is contrary to the game instructions posted for the game, which had no minimum bet requirement to qualify for the progressive jackpot.
We apologize for the error and recognize the inconvenience to players. PlayNow.com is providing an ex gratia payment as a customer service gesture to players who played the Wizard of Odds over the 11 months between July 16, 2014 to June 10, 2015. If a player experienced a net loss, BCLC will refund the amount of the net loss.
Since taking the game down, BCLC has conducted a review and has determined that the game random number generator and all other aspects of this game were functioning properly.
BCLC continues to cooperate with our regulator, the Gaming Policy and Enforcement Branch (GPEB), on this matter.
BCLC is undertaking a review in order to prevent similar occurrences in the future.
Anyone with questions can contact our Customer Support Centre at 1-877-706-6789.