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SR Glossary

Social Responsibility (SR): SR is the opportunity that everyone at BCLC has to be a positive catalyst economically, socially, and environmentally, and it is the accountability that BCLC has to be a transparent creator of benefits in the areas that our business touches - Player, People, Public and Profit.

Gaming Management System (GMS): This refers to the replacement of BCLC’s legacy gaming management system (GMS), the software and infrastructure that operates slot machines and monitors table games in casinos and community gaming centres across B.C. GMS allows us to improve the gambling experience and better understand our players’ behaviour, including responsible gambling features such as providing the ability to set spending limits on slot machines.

GameSenseGameSense is our responsible gambling brand. It is the umbrella under which we make all responsible gambling tools available to players. It combines responsible play education with information on the risks associated with gambling. GameSense reinforces a focus on keeping gambling fun and involves improving players’ knowledge and awareness of how our games work and the odds of winning and losing.

Material Issue: Material issues refer to topics that reflect our significant economic, environmental and social impacts, or that would substantively influence the assessments and decisions of our stakeholders.

Mystery ShopOur Corporate Security and Compliance team oversees mystery shops to determine whether our lottery retailers are complying with policies and procedures that include: returning tickets and providing validation slips; checking to see if the Player Display Unit is clearly visible; checking to see that lottery tickets remain visible to the player throughout the validation procedure; and that they are paying out correct prize amounts and following appropriate processes.

Problem Gambling: Problem gambling refers to any gambling behaviour that compromises, disrupts or damages one or more areas of a person’s life. This can include problems with personal relationships, family, friends, finances, school or work.

Responsible Gambling: Gambling responsibly means actively making choices about gambling to help it remain a safe and fun leisure activity. This includes awareness of how the games work and the odds of winning and losing, as well as proactive behaviours such as taking frequent breaks, sticking to a time limit and budget, not borrowing money to play, and not chasing losses.

Responsible Gambling Council (RGC)The Responsible Gambling Council (RGC) is an independent non–profit organization dedicated to problem gambling prevention. RGC works to reduce gambling risks by creating and delivering innovative awareness and information programs. It also promotes the adoption of improved play safeguards through best practices research, standards development and the RG Check accreditation program.

RG CheckRG Check is an accreditation program created by the Responsible Gambling Council (RGC) based on RGC’s Responsible Gambling Index (standards). The program offers gambling companies the opportunity of an independent endorsement of the quality of their responsible gambling safety net.

Service ProvidersMost BCLC products are sold by our private sector service providers through more than 3,800 lottery retailers, 17 casinos, 19 community gaming centres and 7 commercial bingo halls. Secure, regulated online gambling is offered on

Strategic Challenge: Strategic challenges refer to issues we face in achieving our CSR objectives. For example, in 2012/13 we identified four strategic challenges: shared responsibility for CSR (Annual Report pg. 7), self–exclusion from gambling (Annual Report pg. 10), public acceptance of gambling (Annual Report pg. 16), and player privacy protection (Annual Report pg. 18).

SustainabilityAt BCLC, we use the term sustainability to refer to our environmental pillar of Corporate Social Responsibility (CSR). Sustainability is about doing our part to reduce environmental impacts in areas such as energy, waste and water. Healthy ecosystems and environments are essential for humans and other life forms to survive and flourish. As a responsible corporate citizen, we recognize the need to reduce our impact for the greater good.

TRUSTe Privacy SealWe seek approval of BCLC’s privacy practices for registrants. The TRUSTe Privacy Seal Program helps consumers identify responsible privacy practices.

Voluntary Self–Exclusion (VSE)Voluntary Self–Exclusion (VSE) is a program to assist participants in their efforts to control their gambling. BCLC offers the program in B.C. gambling facilities as well as on Participants exclude themselves for self–set periods of time. Problem gambling counseling resources are available to them, funded by the Province of British Columbia.