Social Directory

Follow us to learn more about BCLC news, product updates, stories, and more.

Join the conversation

Our social media channels are a great way for us to share news and information about BCLC. Engaging with players and British Columbians on issues that matter to them helps us improve on the work we do, and better understand the communities we serve.

Daily Grand

BCLC’s social media approach and house rules

We always want to engage with players and the public through our social media channels (Facebook, Twitter, Instagram, LinkedIn and YouTube). Whether it’s finding help with one of our games or sharing ideas, the contributions of our community help make us a better organization.

To make sure everyone has a positive experience on our social media channels, here are a few guidelines:

Be courteous and tolerant

Be respectful of each other, even when there are disagreements. Respond to criticism politely and use language that's appropriate for everyone. Don't engage in personal attacks or use language that’s threatening, abusive, harassing, hateful, or racially charged.

Don't pitch, promote or sell

Please don’t post unsolicited or unauthorized advertising or promotional content. This includes, but isn’t limited to, posting press releases, promoting a business, content for download, and event information.

Don't violate anyone's privacy

We take privacy and security seriously. Don't ask for or post personal information such as an address, email or other personal details—including your own.

Stay on topic

Please try to stay within the topic being discussed. While it's normal for conversations to wander a bit, we may remove posts that are completely off topic.

Post your own content

We want to hear from you, not someone else. Don't post other people's content and present it as your own, or post anything that breaks copyright rules without proper permission and attribution.

Social Media Privacy Notice

Your social media conversation may be monitored and recorded for quality assurance, training and security purposes, and to improve our products and services.

Your personal information is collected in accordance with the Freedom of Information and Protection of Privacy Act, British Columbia, and will be used, accessed, disclosed and stored by BCLC and its service providers inside and outside of Canada to address your inquiry and for the above purposes. 

At the time you commence a conversation, you agree to the above. Questions? Contact BCLC Customer Support.

Online support

We're present on our social media channels during regular business hours: Monday-Friday from 8:00am-5:00pm PST. We monitor our channels outside of those hours, but responses may be delayed.

If you or someone you know is in distress due to gambling or a related problem, please call the British Columbia Responsible & Problem Gambling Program at 1-888-795-6111.

Due to higher than normal volumes, email response time is between 7 to 10 business days. We appreciate your patience as we work hard to get back to you as soon as possible,

Email

Contact us via email at any time, 24/7

Live chat

Chat with us. We're here every day from 7am-midnight PST.

GameSense Advisor support is available via PlayNow live chat

Chat now (offline)

Call us

Our team is available daily from 7am-midnight PST.