Need help? Find answers to our most-asked questions or speak with someone from our customer support team.
Provincial customer support hours:
Daily 7 a.m. to 12 a.m. PST
Frequently asked questions
Find answers to common questions about BCLC, Lotto products, Casinos, Responsible Gambling and PlayNow.com.
Claim a prize
Find information about what to do when you win and where to claim a prize.
Our two corporate offices include our Head Office in Kamloops and the Marketing & Sales Office in Vancouver.