Customer support

Need help? Find answers to our most-asked questions or speak with someone from our customer support team.

Provincial customer support hours:

Daily 7 a.m. to 12 a.m. PST

Email

Contact us via email at any time, 24/7

Live chat

Chat with us. We're here every day from 8am-midnight PST.

GameSense Advisor support is available via PlayNow live chat

Chat now (offline)

Call us

Our team is available daily from 7am-midnight PST.

Frequently asked questions

Find answers to common questions about BCLC, Lotto products, Casinos, Responsible Gambling and PlayNow.com.

Claim a prize

Find information about what to do when you win and where to claim a prize.

Contact us

Our two corporate offices include our Head Office in Kamloops and the Marketing & Sales Office in Vancouver.

Freedom of information requests

BCLC is an open and transparent Crown corporation and makes many records publicly available.

Find reports, request forms and more

BCLC social media directory

BCLC's social media channels are another way you can interact with us. Join the conversation and engage with us online.

Get in touch