Customer support
Need help? Find answers to our most-asked questions or speak with someone from our customer support team.
Provincial customer support hours:
Daily 7 a.m. to 12 a.m. PST
Due to higher than normal volumes, email response time is between 7 to 10 business days. We appreciate your patience as we work hard to get back to you as soon as possible,
Contact us via email at any time, 24/7
Call us
Our team is available daily from 7am-midnight PST.
Frequently asked questions
Find answers to common questions about BCLC, Lotto products, Casinos, Responsible Gambling and PlayNow.com.
Claim a prize
Find information about what to do when you win and where to claim a prize.
Contact us
Our two corporate offices include our Head Office in Kamloops and the Marketing & Sales Office in Vancouver.