Customer support
Need help? Find answers to our most-asked questions or speak with someone from our customer support team.
Provincial customer support hours:
Daily 7 a.m. to 12 a.m. PST
Holiday Hours
Christmas Eve Dec 24 7:00 AM – 8:00 PM Pacific Time
Christmas Dec 25 Closed
Boxing Day Dec 26 7:00 AM – 8:00 PM Pacific Time
New Year Eve Dec 31 7:00 AM – 8:00 PM Pacific Time
New Year Jan 1, 2023 Closed
Contact us via email at any time, 24/7
Live chat
Chat with us from 8am-midnight PST daily. Our virtual assistant is available 24/7.
Call us
Our team is available daily from 7am-midnight PST.
Frequently asked questions
Find answers to common questions about BCLC, Lotto products, Casinos, Responsible Gambling and PlayNow.com.
Claim a prize
Find information about what to do when you win and where to claim a prize.
Contact us
Our two corporate offices include our Head Office in Kamloops and the Marketing & Sales Office in Vancouver.