Frequently Asked Questions

You have questions? We have answers!

About casino games

A computer program (called an RNG, or Random Number Generator) ensures a random outcome on each play. For more information about how slot machines work, visit www.gamesense.com.


On average, more than 92 per cent of the accumulated credits played on B.C. slot machines over the lifetime of the game is returned to the player as prizes. It does not mean that you will leave with 92% of the money you started with.


Please visit our Casino website for more information on the different games offered at casino's.


You can choose from 1¢, 2¢, 5¢, 10¢, 25¢, 50¢, $1, $2, $5, $10 and $20 slots. Check with your local casino for information about the slot machines offered in each facility.


BCLC is a Crown corporation and the agent of government responsible to conduct, manage and operate commercial gaming in B.C. BCLC does not sell or lease gaming equipment.

You may be interested to learn that the Gaming Policy and Enforcement Branch (GPEB) has regulatory oversight over all gaming in the province. This includes ensuring the integrity of gaming, gaming industry companies, people and equipment. You may wish to contact them directly through their website for more information regarding slot machines.


Gaming facilities

Please visit our Casino website to find out more information about what deals and promotions the casinos are currently offering.


There are seventeen B.C. casinos to choose from please visit our casino website to find the one closes to you and their hours of operation.


Voluntary Self-Exclusion

You are not eligible to win while in the Voluntary Self-Exclusion program, in accordance with the Rules and Regulations. So if you gamble, win a major prize and are identified as self-excluded, BCLC will not pay the prize.


To self-exclude from gambling facilities with slot machines, visit a casino's GameSense Info Centre and speak with a GameSense Advisor. Or ask any staff member at any casino, community gaming centre or commercial bingo hall for help.

To self-exclude from PlayNow.com, login to your account and access “Self-Exclusion” from within the “My Account” section. The screens will guide you through the process of completing your self-exclusion.

You can also visit the BCLC offices in Kamloops or Vancouver, call BCLC's Consumer Services at 1-866-815-0222, or visit www.gamesense.com for further information.


If you enter a casino or the gaming area while self-excluded and are identified, security will be alerted and you will be asked to leave. In accordance with the BC Gaming Control Act, you may also be fined up to $5,000.

You can visit other areas within the building such as hotels, show theatres, restaurants, lounges, and meeting rooms as long as these are accessible from an entrance separate from the gaming floor. Patrons who have self-excluded cannot enter the gaming floor.


If you are a BC Gold Encore member, your account will be deactivated and your points will be redeemed for you for cash.


Rules and regulations

You can report any complaint or concern by contacting Consumer Services toll free at 1-866-815-0222; agents are available from 7:00 a.m. to midnight daily or you can email us.


Table game play is conducted in English. If a patron needs direction or help in another language, a staff member will assist the patron in the best way possible.


We do not recommend giving your chips away to anyone while at the table or while in the casino. We ask that you please keep a hold of your own chips and cash out prior to leaving the casino.


Tips to gaming employees at B.C. casinos are permitted.


All cash and bank draft / certified cheque buy-ins for $10,000 or more, in one or more transactions within a 24-hour period, will require a source of funds receipt. The original receipt must be from the same day of the transaction and show the financial institution, branch number and account number. This information will be required before a customer is allowed to buy in. In addition, a customer will be required to sign a source of funds declaration form.


In General, Canadian tax authorities do not treat lottery, casino, bingo and eGaming prizes as taxable income, as they are considered to be windfalls. However, tax implications may arise, for example, if a prize is paid as an annuity or taken out of province/country. BCLC recommends consulting a tax advisor about the specific tax implications of a particular prize to a prize winner.


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