Claim a Prize

Congratulations, you've won! Now what?

MAIL-IN PRIZE CLAIMS UPDATE: 

Canada Post operations have resumed as of December 17, 2024. BCLC will resume its regular mail-in prize claim process, including mailing prize cheques. Please note there may be delays as Canada Post is not accepting outgoing mail until it has processed its backlog.

For more information, please contact BCLC Customer Support Centre at 1-866-815-0222. 

Know before you claim

  1. Please sign your ticket with your full legal name on the front of the ticket and completely fill out the back of the original winning ticket (including name, address and telephone number). Prizes will only be paid out to the rightful ticket owner(s) or Group Trustee.
  2. You will require two (2) pieces of valid government-issued ID that includes a recent photo, date of birth and full legal signature.
  3. All tickets are valid for one year after the date of the draw. The expiry date for Scratch & Win is printed on the back of the ticket.
  4. Group claims $2000.01 and greater require a Group Prize Agreement Form. All prizes are made payable by cheque. Only claims greater than $25 Million will be paid via wire transfer. 
  5. Tickets purchased in lottery jurisdictions outside BC must be claimed from the address located on the reverse of the ticket.

    For all merchandise prizes, cash equivalent prizes, and bonus prizes please contact Customer Support at 1-866-815-0222.
Learn why, when and how BCLC publicizes information about lottery winners.

How to claim your prize

For free plays and tickets valued at $1 - $2,000, lottery retailers can pay out prizes according to their own policies. However, please note that most retailers do not keep large sums of cash on hand for security reasons. 

Mail-in your ticket to BCLC Player Services. (Please see Mail-in process information below.)

Lotto Express retailers are unable to pay prizes of any value.

BCLC is delighted to announce that as of July 5th, 2021 we have increased the threshold to $24,999.99 for the following three payment options.

Option 1: Claim your ticket in person at Regional Prize Payout location.

Regional Prize Payouts are available from Monday to Saturday until 4pm. Each location has different opening times. Please click on the link for a full list of Regional Prize Payout locations.

Option 2: Request a Digital Prize Claim process by calling BCLC Customer Support at 1-866-815-0222.

Digital Prize Claim process allows you to claim from home which does require the claimant to have the ability to print and scan documents to BCLC in PDF format.

Option 3: Drop-in Monday through Friday 9 a.m.- 4 p.m. at one of our head offices (see addresses below). Drop-ins will be processed on a first-come first-served basis. Please note that an appointment is preferred to allow for a seamless prize-claim experience. To make an appointment, please contact BCLC Customer Support at 1-866-815-0222. Please review our detailed prize claim instructions prior to making a drop-in prize claim, located here: https://corporate.bclc.com/customer-support/claim-a-prize/detailed-prize-claims.html

Note: Pre-scheduled appointments will take precedence over a drop-in claim and as such our team may not be able to process a drop-in claim same day. 

Option 4: Mail-in your ticket to BCLC Player Services by following the Mail-in process information below. Please note: Valid government-issued photo identification is required.

Please print and complete the Mail Declaration Form. Please read and follow the Mail-in process instructions prior to mailing you ticket to BCLC for payment.

Please call BCLC Customer Support at 1-866-815-0222.

Prizes $1-$2000 may be claimed at any retailer where Pacific Hold’Em Poker and Poker Lotto are sold or by following the claim thresholds as mentioned above.

Prizes must be claimed at the same location and on the same date where purchased. BCLC does not pay out on Pull Tabs.

Please call BCLC Customer Support at 1-866-815-0222.

By Mail

Prior to mailing your ticket, please read the below instructions and mail your BCLC ticket to the Kamloops Player Services office at the following address:

BCLC
P.O. Box 1080
Kamloops, BC V2C 6H2

1. All tickets that win over $2000 and are claimed via mail, requires a mail declaration form to be printed, completed and signed.

2. Tickets that win under $2000 do not require a mail declaration form to be completed.

3. Please sign your ticket with your full legal name in the front of the ticket and completely fill out the back of the original winning ticket (including name, address and telephone number). Ensure that a daytime telephone number is included, as the Player Services department may need to contact you for further information.

4. We also recommend that you make copies or take a picture of the front and back of the ticket for your records.

5. Please include a copy of valid, government-issued, photo identification (e.g. Driver’s Licence or BCID) along with the original ticket. In order to protect your privacy, BCLC recommends that when sending ID black out any identifying numbers (eg. Driver’s Licence Number). We also highly recommend covering any personal information that is not required for the claiming process, including your height, weight, eye and hair colour.

6. You may wish to consider the different options available through Canada Post/Courier when mailing items of value.  All risks of mailing tickets to BCLC remain with the player and we encourage our players to use registered mail to track their ticket.

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