Claim a Prize

Congratulations, you've won! Now what?

Sign your ticket

Sign Your Ticket

Please sign your ticket with a signature on the front of the ticket and completely fill out the back of the original winning ticket (including name, address and telephone number).

Prizes will only be paid out to the rightful ticket owner(s) or Group Trustee.

ID Requirements

ID Requirements

Please note that in order to process your prize claim, one piece of valid government issued identification is required.

Period to Claim

Period To Claim

Online tickets are valid for one year after the date of the draw.

The expiry date for Scratch & Win is printed on the back of the ticket.

Group claims

Group Claims

Group claims $2000.01 and greater require a Group Prize Agreement Form.

All prizes are made payable by cheque. Only claims greater than $25 Million will be paid via wire transfer.

Live chat

Available 24 hours a day, 7 days a week.

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Call us

Our team is available daily from 7am-midnight PST.

1-866-815-0222

How to claim your prize

The following government-issued photo ID will be accepted:

  • Driver's license
  • B.C. Identity Card (BCID) 
  • B.C. Services Card 
  • Canadian or international passport 
  • Canadian citizenship card 
  • Canadian permanent resident card 
  • Secure Certificate of Indian Status card, issued by the Government of Canada 
  • Canadian identity card, issued by Global Affairs Canada 
  • Laminated membership cards issued by First Nations, Metis or Inuit bands 

Please be sure to bring originals as pictures or copies will not be accepted. 

Some examples of ID that will not be accepted are: 

  • Paper interim licenses 
  • Credit Cards 
  • Membership cards such as a gym or shopping center 
  • Student ID cards 

For free plays and tickets valued at $1 - $2,000, lottery retailers can pay out prizes according to their own policies. However, please note that most retailers do not keep large sums of cash on hand for security reasons. 

Lotto Express retailers are unable to pay prizes of any value.

Alternate claim options:

Option 1: Claim your ticket in person at a Regional Prize Payout location. 

Regional Prize Payouts are available from Monday to Saturday until 4pm. Each location has different opening times. Please click on the link for a full list of Regional Prize Payout locations. 

Option 2: Drop-in Monday through Friday 9 a.m.- 4 p.m. at one of our head offices (see addresses below). Drop-ins will be processed on a first-come first-served basis. Please note that an appointment is preferred to allow for a seamless prize-claim experience. To make an appointment, please contact BCLC Customer Support at 1-866-815-0222. Please review our detailed prize claim instructions prior to making a drop-in prize claim, located here: https://corporate.bclc.com/customer-support/claim-a-prize/detailed-prize-claims.html 

Note: Pre-scheduled appointments will take precedence over a drop-in claim and as such our team may not be able to process a drop-in claim same day.  

Option 3: Mail-in your ticket to BCLC Player Services. 

Prior to mailing your ticket, please read the below instructions and mail your BCLC ticket to the Kamloops Player Services office at the following address: 

BCLC 

P.O. Box 1080 

Kamloops, BC V2C 6H2 

  1. All tickets that win over $2000 and are claimed via mail, require a Mail Declaration Form to be printed, completed and signed. Tickets that win under $2000 do not require a mail declaration form to be completed. 
  2. Please sign the front of the ticket and ensure that your signature corresponds with the one on your ID. Please completely fill out the back of the original winning ticket (including name, address and telephone number). Ensure that a daytime telephone number is included, as the Player Services Department may need to contact you for further information. 
  3. We also recommend that you make copies of take a picture of the front and back of the ticket for your records. 
  4. Please include a copy of valid, government-issued, photo identification (e.g., Driver’s Licence or BCID) along with the original ticket. To protect your privacy, BCLC recommends that when sending ID black out any identifying numbers (e.g., Driver’s Licence Number). We also highly recommend covering any personal information that is not required for the claiming process, including your height, weight, eye and hair color. 
  5. You may wish to consider the different options available through Canada Post/Courier when mailing items of value. All risks of mailing tickets to BCLC remain with the player and we encourage our players to use registered mail to track their ticket. 

Option 1: Claim your ticket in person at a Regional Prize Payout location. 

Regional Prize Payouts are available from Monday to Saturday until 4pm. Each location has different opening times. Please click on the link for a full list of Regional Prize Payout locations. 

Option 2: Request a Digital Prize Claim process by calling BCLC Customer Support at 1-866-815-0222. 

Digital Prize Claim process allows you to claim from home which does require the claimant to have the ability to print and scan documents to BCLC in PDF format. 

Option 3: Drop-in Monday through Friday 9 a.m.- 4 p.m. at one of our head offices (see addresses below). Drop-ins will be processed on a first-come first-served basis. Please note that an appointment is preferred to allow for a seamless prize-claim experience. To make an appointment, please contact BCLC Customer Support at 1-866-815-0222. Please review our detailed prize claim instructions prior to making a drop-in prize claim, located here: https://corporate.bclc.com/customer-support/claim-a-prize/detailed-prize-claims.html 

Note: Pre-scheduled appointments will take precedence over a drop-in claim and as such our team may not be able to process a drop-in claim same day.  

Option 4: Mail-in your ticket to BCLC Player Services.

Prior to mailing your ticket, please read the below instructions and mail your BCLC ticket to the Kamloops Player Services office at the following address:

BCLC 

P.O. Box 1080 

Kamloops, BC V2C 6H2 

  1. All tickets that win over $2000 and are claimed via mail, require a Mail Declaration Form to be printed, completed and signed. 
  2. Please sign the front of the ticket and ensure that your signature corresponds with the one on your ID. Please completely fill out the back of the original winning ticket (including name, address and telephone number). Ensure that a daytime telephone number is included, as the Player Services Department may need to contact you for further information. 
  3. We also recommend that you make copies of take a picture of the front and back of the ticket for your records. 
  4. Please include a copy of valid, government-issued, photo identification (e.g., Driver’s Licence or BCID) along with the original ticket. To protect your privacy, BCLC recommends that when sending ID black out any identifying numbers (e.g., Driver’s Licence Number). We also highly recommend covering any personal information that is not required for the claiming process, including your height, weight, eye and hair color. 
  5. You may wish to consider the different options available through Canada Post/Courier when mailing items of value. All risks of mailing tickets to BCLC remain with the player and we encourage our players to use registered mail to track their ticket. 

 

Please call BCLC Customer Support at 1-866-815-0222.

Prizes $1-$2000 may be claimed at any retailer where Pacific Hold’Em Poker is sold or by following the claim thresholds as mentioned above.

Prizes must be claimed at the same location and on the same date where purchased. BCLC does not pay out on Pull Tabs.

Please call BCLC Customer Support at 1-866-815-0222.

Other Jurisdictions

Tickets purchased in lottery jurisdictions outside BC must be claimed from the address located on the reverse of the ticket.