Claim a Prize
Congratulations on your win! Here’s what you need to know to claim your prize.
Make sure you have these three things:
Signed Winning Ticket
Sign your winning ticket, where indicated, and fill out all the information on the back. Ensure that your printed name and signature match the identification you will be presenting.
Government-issued ID
One piece of valid, government-issued photo ID is required for every prize claim. This ensures that prizes are paid out to the rightful ticket owner(s) or Group Trustee. View Accepted IDs
Valid Claim Period
Check that your ticket is valid! Lottery and PROLINE tickets are valid for one year after the draw date or event. Scratch & Win tickets are valid until the expiration date printed on the back of the ticket.
Claim Online
Prizes between $200 and $24,999.99 can be conveniently claimed online.
Claim in Person
Depending on the amount, prizes can be claimed at a lottery retailer, Regional Prize Payout location, or BCLC office.
Claim by Mail
Prizes up to $24,999.99 can be claimed through our mail-in process.
Got a group claim?
A group prize is when three or more people have ownership on a lottery ticket. Group claims of $10,000 or more require a Group Prize Agreement to be completed.
How to claim other prizes:
Promotions, competitions, and bonus prizes
Please contact our Customer Support team at 1-866-815-0222.
Pull Tabs
Pull Tabs prizes must be claimed at the same location and on the same day they were purchased. BCLC does not pay out on Pull Tabs.
Other Jurisdictions
Tickets purchased in lottery jurisdictions outside of BC must be claimed according to the instructions on the back of the ticket. Prize claim options and requirements vary per jurisdiction.
What IDs are accepted?
One piece of valid, government-issued identification is required for prize claims. The ID must include:
- Photograph that adequately depicts the individual presenting the identification
- Date of Birth
- Signature
- Expiry date
- Driver's License
- B.C. Identity Card (BCID)
- B.C. Services Card
- Canadian or international passport
- Canadian permanent resident card
- Secure Certificate of Indian Status card, issued by the Government of Canada
- Laminated membership cards issued by First Nations, Metis or Inuit bands
- Paper interim licenses
- Pictures or copies of your ID (for in-person claims)
- Credit Cards
- Student ID cards
- Membership cards such as a gym or shopping centre
ID requirements
Examples of accepted IDs
Examples of IDs that will not be accepted
FAQs
Our most frequently asked questions, answered.
Live chat
Available 24 hours a day, 7 days a week.
Call us
Our team is available daily from 7am-midnight PST.
Not sure if you're a winner?
Check your numbers and draw results on PlayNow.com or the Lotto mobile app.