Claim a Prize

Congratulations, you've won! Now what?

Sign your ticket

Sign Your Ticket

Please sign the front of the ticket, making sure your signature matches the one on your ID. Then, complete all required information on the back of the original winning ticket, including your name, address, and phone number.

Prizes will only be paid out to the rightful ticket owner(s) or Group Trustee.

ID Requirements

ID Requirements

Please note that in order to process your prize claim, one piece of valid government issued identification is required.

Period to Claim

Period To Claim

Online tickets are valid for one year after the date of the draw.

The expiry date for Scratch & Win is printed on the back of the ticket.

Group claims

Group Claims

Group claims $10,000.00 and greater require a Group Prize Agreement Form to be completed and signed by all group members.

How to claim your prize

The following government-issued photo ID will be accepted:

  • Driver's license
  • B.C. Identity Card (BCID) 
  • B.C. Services Card 
  • Canadian or international passport 
  • Canadian permanent resident card 
  • Secure Certificate of Indian Status card, issued by the Government of Canada 
  • Laminated membership cards issued by First Nations, Metis or Inuit bands 

Please be sure to bring originals as pictures or copies will not be accepted. 

Some examples of ID that will not be accepted are: 

  • Paper interim licenses 
  • Credit Cards 
  • Membership cards such as a gym or shopping center 
  • Student ID cards 

For free plays and tickets valued at $1 - $2,000, lottery retailers can pay out prizes according to their own policies. However, please note that most retailers do not keep large sums of cash on hand for security reasons.  

Lotto Express retailers are unable to pay prizes of any value.

Alternate claim options:

Option 1: Claim your ticket in person at a Regional Prize Payout location. 

Players should check the specific opening hours of their Regional Prize Payout locations before visiting.

Option 2:  BCLC offices are open for prize claims Monday through Friday, 9 a.m. to 4 p.m. Walk-ins are available during these hours. To make an appointment, please contact BCLC Customer Support at 1-866-815-0222. Please allow an hour for your claim to be processed. If claiming at BCLC, all prizes are made payable by cheque.

Option 3: Mail-in your ticket to BCLC Player Services.

Before mailing your ticket, please carefully review the detailed instructions and complete the required declaration form. Both the instructions and the form are available here: Mail Declaration Form.

Option 1: Claim your ticket in person at a Regional Prize Payout location.

Up to $9,9999

Regional Prize Payout locations process prize claims from $2,000.01 up to $9,999.99 during their individual location opening hours. Players should check the specific opening hours of their selected Regional Prize Payout location before visiting.

Up to $24,999

For prize claims between $10,000 and $24,999.99, Regional Prize Payout locations continue to offer prize payout service from Monday to Saturday, 9:00 a.m. to 4:00 p.m. Players should check the specific opening hours of their selected Regional Prize Payout location before visiting.

Option 2: Request a Digital Prize Claim process by calling BCLC Customer Support at 1-866-815-0222.  

Digital Prize Claim process allows you to claim from home which does require the claimant to have the ability to print and scan documents to BCLC in PDF format. 

Option 3: BCLC offices are open for prize claims Monday through Friday, 9 a.m. to 4 p.m. Walk-ins are available during these hours. To make an appointment, please contact BCLC Customer Support at 1-866-815-0222. Please allow an hour for your claim to be processed. If claiming at BCLC, all prizes are made payable by cheque.

Option 4: Mail-in your ticket to BCLC Player Services.

Before mailing your ticket, please carefully review the detailed instructions and complete the required declaration form. Both the instructions and the form are available here: Mail Declaration Form.

Please call BCLC Customer Support at 1-866-815-0222.

Prizes $1-$2000 may be claimed at any retailer where Pacific Hold’Em Poker is sold or by following the claim thresholds as mentioned above.

Prizes must be claimed at the same location and on the same date where purchased. BCLC does not pay out on Pull Tabs.

Please call BCLC Customer Support at 1-866-815-0222.

Other Jurisdictions

Tickets purchased in lottery jurisdictions outside BC must be claimed from the address located on the reverse of the ticket.

Live chat

Available 24 hours a day, 7 days a week.

Chat now

Call us

Our team is available daily from 7am-midnight PST.

1-866-815-0222

Frequently asked questions

Find answers to common questions about BCLC, Lotto products, Casinos, Responsible Gambling and PlayNow.com.
Find answers

Contact us

Our two corporate offices include our Head Office in Kamloops and the Marketing & Sales Office in Vancouver.
Find us

Freedom of information requests

BCLC is an open and transparent Crown corporation and makes many records publicly available.

Find reports, request forms and more

BCLC social media directory

BCLC's social media channels are another way you can interact with us. Join the conversation and engage with us online.

Get in touch