Claim a Prize

Congratulations, you've won! Now what?

Extending tickets expiry date: To help stop the spread of COVID-19 and support physical distancing requirements, BCLC has extended the expiry by six months for tickets with an expiry date between March 17 and September 17, 2020. Learn more

Know before you claim

  1. Please sign your ticket with your full legal name in the front of the ticket and completely fill out the back of the original winning ticket (including name, address and telephone number). Prizes will only be paid out to the rightful ticket owner(s) or Group Trustee.
  2. You will require two (2) pieces of valid government-issued ID that includes a recent photo, date of birth and full legal signature.
  3. All tickets are valid for one year after the date of the draw. The expiry date for Scratch & Win is printed on the back of the ticket.
  4. Group claims $10,000 and greater require a Group Prize Agreement Form. All prizes are made payable by cheque. Only claims greater than $25 Million will be paid via wire transfer. 
  5. Tickets purchased in lottery jurisdictions outside BC must be claimed from the address located on the reverse of the ticket.

    For all merchandise prizes, cash equivalent prizes, and bonus prizes please contact Customer Support at 1-866-815-0222.

How to claim your prize

All Lottery retailers must pay prizes up to $200 and may have the ability to pay prizes up to $2,000.  However, please note that most retailers do not keep large sums of cash on hand for security reasons. 

Mail-in your ticket to BCLC Player Services (Please see Mail-in process information below)

Lotto Express retailers are unable to pay prizes of any value.


Option 1: Claim your ticket in person at either of the following Regional Prize Payout locations: 

  • Lotto Signature Store—Metropolis located on the upper level in Metrotown at 4700 Kingsway, Burnaby, B.C. Monday to Friday; 10 a.m. to 4 p.m.
  • Lotto Signature Store—Champlain Square located at unit 170-7180 Kerr Street, Vancouver, B.C. Monday to Friday; 10 a.m. to 4 p.m.

 

Option 2: Mail-in your ticket to BCLC Player Services (Please refer to By Mail section below)

Please note: Valid government-issued photo identification is required.


For prizes up to and including $25,000, you may claim your prize by mailing your ticket. Please read and follow the information below prior to mailing your ticket. 

 


Prizes $1-$2000 may be claimed at any retailer where Pacific Hold’Em Poker and Poker Lotto are sold or by following the claim thresholds as mentioned above.


Prizes must be claimed at the same location and on the same date where purchased. BCLC does not pay out on Pull Tabs.


Keno prizes of $2,000 or greater cannot be claimed the same day of the draw. 


By Mail

Prior to mailing your ticket, please read the below instructions and mail your BCLC ticket to the Kamloops Player Services office at the following address:

BCLC
P.O. Box 1080
Kamloops, BC V2C 6H2

1. Please sign your ticket with your full legal name in the front of the ticket and completely fill out the back of the original winning ticket (including name, address and telephone number). Ensure that a daytime telephone number is included, as the Player Services department may need to contact you for further information.

2. We also recommend that you make copies or take a picture of the front and back of the ticket for your records.

3. Please include a copy of valid, government-issued, photo identification (e.g. Driver’s Licence or BCID) along with the original ticket. In order to protect your privacy, BCLC recommends that when sending ID black out any identifying numbers (eg. Driver’s Licence Number). We also highly recommend covering any personal information that is not required for the claiming process, including your height, weight, eye and hair colour.

4. You may wish to consider the different options available through Canada Post/Courier when mailing items of value.  All risks of mailing tickets to BCLC remain with the player and we encourage our players to use registered mail to track their ticket.

5. Please note: Due to COVID 19 safety restrictions, we have experienced some disruptions in the Postal Service. Please allow for up to 6 weeks for your prize claim to be processed. We thank you for your patience while we work diligently to process all prize claims as efficiently as possible. 

Due to higher than normal volumes, email response time is between 7 to 10 business days. We appreciate your patience as we work hard to get back to you as soon as possible,

Email

Contact us via email at any time, 24/7

Live chat

Chat with us. We're here every day from 8am-midnight PST.

GameSense Advisor support is available via PlayNow live chat

Chat now (offline)

Call us

Our team is available daily from 7am-midnight PST.

Please note: Our Kamloops and Vancouver offices are currently closed to the public.