Freedom of Information Requests

BCLC endeavours to be open and transparent by making a number of records publicly available.

Additionally, we publish Freedom of Information (FOI) Request Responses on our reports and disclosures page. Note: Requests made by individuals for their personal information are not included.

If you’re seeking access to records that BCLC has in its custody or under its control, you can make a request under the Freedom of Information and Protection of Privacy Act (FIPPA), British Columbia. You'll need to make an FOI request only if the information you're looking for isn't routinely available.

Steps to locating information

Step 1: Check our websites

You may find what you’re looking for in:

Reports and disclosures

BCLC is committed to being open and transparent. We proactively publish corporate reports, freedom of information requests, policies and more. 

View reports

Quick facts

Find the facts on our business, how lottery numbers are drawn, where the revenue goes, player health programs, and more.

View fact sheets

GameSense

When you know better, you play better. GameSense offers tools and resources to encourage healthy gambling behaviours.

Visit GameSense

Casinos BC

We proudly conduct and manage all casino gaming in B.C. in partnership with casino operators to deliver entertainment with the highest standards of security, honesty and integrity.

Visit Casinos BC

Lotto

Learn how to play all your favourite lottery games and find winning numbers.

Visit Lotto

Playnow.com

B.C.'s first safe, secure and legal way to gamble online and feel good about the benefits BCLC delivers to all British Columbians.

Visit PlayNow

Step 2: Call us

If you've checked our websites and can't find the information, call us toll-free in B.C. at 1-866-815-0222.

Step 3: Submit an FOI request

If the information you need isn't available anywhere else, complete a Freedom of Information (FOI) request. Be sure to provide complete details to help identify the record you’re looking for. Please request only the records you need and provide a date range, if possible.

Mail or fax:

Download and complete the Information Request Form
Send the completed to the Senior FOI Analyst:

By mail:

BCLC, 74 Seymour Street
Kamloops, B.C. V2C 1E2

By fax:

(250) 828-5697

We can also answer questions about your request and help you define the record you’re looking for. Email us for more details.

Fees

FIPPA allows public bodies to charge fees for certain services. The first three hours spent locating and retrieving a record are free. Fees may apply for any additional time. If fees apply, you'll be given a fee estimate before this work begins.

Receiving the information you requested

In most cases, you'll receive the record(s) you requested. However, some records may have content that isn’t disclosed. If so, reasons for this will be provided to you.

These exceptions to disclosure are listed in FIPPA in Sections 12-22. 

The Office of the Information and Privacy Commissioner provides independent oversight and enforcement of B.C.'s access and privacy laws.

Email

Contact us via email at any time, 24/7

Live chat

Chat with us. We're here every day from 8am-midnight PST.

GameSense Advisor support is available via PlayNow live chat

Chat now (offline)

Call us

Our team is available daily from 7am-midnight PST.