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Self-Service Ticket Terminals Temporarily Offline

15/04/2019

BCLC has temporarily taken all Self-Service Terminals (SSTs), located in bars and pubs, offline effective at 6:00 p.m. on April 15, 2019, while it reviews a technical issue. BCLC apologizes for the inconvenience.

BCLC began to review SST transactions after a player contacted BCLC regarding two Lotto Max Quick Pick tickets generated on different days from the same SST. The Quick Pick numbers on the two tickets were identical.

There are 695 SSTs located in 691 bars and pubs around the province. SSTs are self-serve lottery kiosks that allow players to purchase certain lottery games on their own.

While duplicate tickets can occur, BCLC has taken SSTs offline out of abundance of caution, while it investigates to ensure that the Quick Pick software on SSTs is working as expected to generate numbers for players.

Quick Pick is a convenience function that provides a selection of numbers for lottery players; its software is separate from the systems used to conduct the draw outcomes for regional and national games.

BCLC has assessed Quick Pick technology on Altura lottery terminals used by retailers to generate tickets for players and determined that it is working as expected to generate random numbers for players. The Altura Terminal Quick Pick feature uses different software than the Quick Pick software on SSTs.

Players who have questions may contact BCLC’s Customer Support Centre.

 

 

Posted in: news article, media release, corporate, information bulletin