Player health

Player health is about prioritizing the well-being of the player in everything we do. With this mindset, BCLC will tackle issues with new and innovative strategies to reduce harm related to gambling.

Our Ambition

We want to have the healthiest players in the world. It’s a bold strategy, but we’re actively striving to achieve this by establishing a higher standard of care and support with comprehensive, evidence-based player health programs focused on outcomes.

GameSense

When gaming stops being fun, help and resources are available. BCLC’s GameSense program encourages healthy gambling behaviours by giving players the tools needed to make informed choices. The program and its focus on proactive player education have been adopted by jurisdictions around the world. It's considered an innovative, industry-leading approach to responsible gaming and player health.

New Horizons in Responsible Gambling

BCLC has been hosting the New Horizons in Responsible Gambling Conference in Vancouver, B.C. since 2013. This landmark event brings together researchers, policymakers and representatives from around the world to share information and to advance player health developments and innovation.

Voluntary Self-exclusion

The Voluntary Self-Exclusion (VSE) program is a way for BCLC to help players honour their decision to take a break from gambling. Taking the first step to self-exclude can be a difficult, but important one for players who no longer enjoy gambling and need help. Those who enroll in the program can choose a period of time to exclude themselves from all gaming facilities with slot machines, commercial bingo halls, and at PlayNow.com.

BC Gam Info Line

The BC Gam Info Line is open 24/7 for confidential and free problem gambling support. Funded and administered by the Province of B.C., the helpline offers information, referrals and crisis counselling related to gambling.

Find customer support

Read through our frequently asked questions or talk to a service support representative.

Connect with our support team

Standards and regulations

To support players, our gambling facility service providers and retailers are required to follow standards and regulations as set out by BCLC.

Enforcing our standards