Player health

BCLC envisions a future in which our players demonstrate the safest gambling behaviours in the world.

We prioritize our players’ well-being in everything we do and are developing new and innovative strategies for safer gambling experiences.      

Learn more about player health

GameSense

When gaming stops being fun, help and resources are available. BCLC’s GameSense program encourages healthy gambling behaviours by giving players the tools needed to make informed choices. The program and its focus on proactive player education have been adopted by jurisdictions around the world. It's considered an innovative, industry-leading approach to responsible gaming and player health.

Find tools and resource at GameSense

Game Break

The Game Break voluntary self-exclusion program is a way for BCLC to help players honour their decision to take a break from gambling. Taking the first step to take a break can be a difficult, but important one for individuals who no longer enjoy gambling and need help. Those who enroll in the program can choose a period of time to exclude themselves from all gaming facilities with slot machines, commercial bingo halls and online through PlayNow.com, BC Lotto! App, and PlayNow BC Sports App.

BCLC's new Game Plan course aims to help individuals reinstate once their Game Break voluntary self-exclusion term is complete, if they feel that returning to play is right for them. 

See how the program works

GameSense Licensing

BCLC established the GameSense licensing program to work in partnership with other North American gambling organizations by sharing information and leveraging research to make gambling safer for players everywhere. The program, built from player health awareness and education, aims to be a turn-key solution for our partners.

Together, BCLC and the GameSense partners engage with industry experts, researchers and key stakeholders to advance existing programs, explore new research, results and opportunities, and to keep up with developments in the field that support responsible growth of the industry.

Read more about the GameSense licensing program

New Horizons in Responsible Gambling

BCLC has been hosting the New Horizons in Responsible Gambling Conference in Vancouver, B.C. since 2013. This landmark event brings worldwide experts together to share information and to support the advancement of player health.

See what's happening at New Horizons

Gambling Support BC

Gambling Support BC (1-888-795-6111) is open 24/7 for confidential and free problem gambling support. Funded and administered by the Province of B.C., the helpline offers information, referrals and crisis counselling related to gambling.

Find resources and more

Find customer support

Read through our frequently asked questions or talk to a service support representative.

Connect with our support team

Standards and regulations

To support players, our gambling facility service providers and retailers are required to follow standards and regulations as set out by BCLC.

Enforcing our standards