At BCLC, security, compliance and risk management are the foundation of everything we do.
Fairness and integrity
One of our commitments to players is that when they play with us, they always have a fair chance to win. That’s why we strive for transparency in how our games operate, our privacy statement, what the odds of winning are, and any changes in game rules or regulations.
Through strict operational procedures, robust staff training, advanced technology and regular compliance reviews, we maintain a process players can trust, regardless of the game.
Our operations are routinely audited by the gaming regulator, the federal anti-money laundering agency, and independent, nationally-recognized audit firms to ensure gambling in B.C. is conducted safely and with integrity.
BCLC’s anti-money laundering (AML) unit plays a critical role in safeguarding B.C. casinos from money laundering. This includes identifying and reporting suspicious transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), cooperating with law enforcement which has the power to investigate and seek charges, and ensuring BCLC and our Service Providers meet all requirements set out by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
Our Corporate Security division works to ensure our business operates on a solid foundation of security, integrity and efficiency, with a strong commitment to player safety. Corporate security conducts ongoing risk and threat assessments, oversee the physical and operational security and provides consultation services to strengthen the security of our corporate offices, assets and employees.
When you play with us, you can feel confident that your personal information is secure and that your privacy is a top priority.
Operational gaming compliance
As part of our Legal, Compliance and Security division (LCS), the Operational Gaming Compliance (OGC) team oversees regulatory compliance. OGC protects BCLC assets and ensures that business is conducted with a solid foundation of security and efficiency.
A major part of our operational responsibilities is to ensure that every aspect of our business is as secure as possible. That means having measures in place to keep players safe and retailers and service providers secure.
The investigations team reviews BCLC services across all internal and external lottery, online gaming, and casino and community gaming centre operations. The team ensures public safety, conducts complex investigative work involving gaming-related policies, handles player complaints and illegal or unauthorized gaming activities, and implements effective risk control processes to support our core business principles.
BCLC’s Cyber Security team is committed to protecting our systems, services and data against unauthorized use, disclosure, modification, damage and loss by maintaining an information security program that is based on industry best practice. We employ state of the art technology, 24/7 monitoring, a robust vulnerability management program, and ongoing training to support BCLC’s corporate value of integrity.