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How Gambling Works

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Skill & Knowledge

Learn how skill and knowledge factor into games of chance

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Finding Help

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Finding Help

If you find yourself gambling too much, or if it no longer feels like a game, there’s help if you need it.

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Careers at BCLC

BCLC is one of the top employers in British Columbia.

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Freedom of Information Requests

BCLC endeavours to be open and transparent and makes a number of records publicly available.

In addition, we post a summary of the FOI requests we process each fiscal quarter in our FOI Report. Note: personal information requests made by individuals are not included in this report.

If you have a question about BCLC, you can make a request for information under the Freedom of Information and Protection of Privacy Act. You'll need to make a request under the Act only if the information you're looking for isn't routinely available.

What you need to do

Step 1: Check Our Websites

Check our websites first for the answer to your question. You may find your
answer in:

Corporate Reports

Quick Facts

GameSense.ca

Casinos

Lotto

PlayNow.com

Step 2: Call us

If you've checked our websites and can't find the information you need, call us toll-free in BC at 1-866-815-0222.

Step 3: Submit a request

If the information you need isn't available anywhere else, complete a Freedom of Information (FOI) request. Be sure to provide complete details to help identify the record you are looking for. Please request only the records you need. Here's how:

Online: Fill out and submit the Online Information Request Form.

Mail or Fax: Download and complete the Information Request Form [337 KB].

Send the completed form by mail or fax to the Information Privacy & Security Coordinator:

By Mail: BCLC, 74 Seymour Street, Kamloops, B.C. V2C 1E2

By Fax: 250.828.5697

We can also answer questions about your request and help you define the record you are looking for. Email us for more details.

Fees

Access to information may be subject to a fee. The first three hours spent retrieving a record are free and charges will apply for any additional time. You'll be given a fee estimate before this work begins.

Receiving the Information You Requested

In most cases you'll receive the record you requested. However, you may receive records that have text removed. Reasons for this will be provided to you.

These exceptions to disclosure are listed in the Act in Sections 12-22. For details about the Act, visit the Office of the Information and Privacy Commissioner.

Contact Customer Support

If you have general questions or feedback, you can:

Provincial Customer Support Centre Hours:

Daily 7 a.m. to 12 a.m. Pacific Time