Claim in Person
Some wins are best handled in person—here’s where to claim.
In-Person Prize Claims
There are three ways to claim a prize in person, depending on your prize amount and preferred payment method.
Each option has different limits, hours, and processing times, so choosing the right one can help make your claim smoother.
- Lottery retailers offer quick, cash payouts for prizes up to $2,000, subject to each retailer’s payout policies and cash availability.
- Regional Prize Payout (RPP) locations provide in-person claims for prizes up to $24,999.99, with payment by cash or cheque at the location’s discretion. Processing times and operating hours vary by prize amount and location. View RPP locations.
- BCLC offices in Kamloops and Vancouver accept prize claims of any amount by appointment and are the only option for prizes of $25,000 or more.
What you'll need for an in-person claim:
Got a group claim of $10,000 or more?
Make sure you have a Group Trustee and a completed Group Prize Agreement. Learn more about Group Claims.
Lottery Retailers
Prizes valued up to $2,000 can be claimed at lottery retailers.
Prizes are paid in cash and follow each retailer’s individual payout policies. For security reasons, many retailers limit the amount of cash they keep on hand, so prize payout availability may vary.
Lotto Express retailers are unable to pay prizes of any value.
Prefer another option? Prizes valued between $200 and $24,999.99 can be claimed online.
Regional Prize Payout Locations
Regional Prize Payout (RPP) locations across BC offer in-person prize claims for winnings up to $24,999.99.
Prizes can be paid in cash or cheque, at the location’s discretion. Processing times and hours of operation vary depending on your prize amount and chosen RPP location.
BCLC Offices
Prizes of $25,000 or more are required to be claimed by appointment at our Kamloops and Vancouver offices.
All in-office claims are paid by cheque only. Please allow approximately three hours for processing.
Prize claim appointments are available Monday to Friday, 9 a.m. to 4 p.m. Complete an appointment booking form and our team will contact you to schedule a time.
What IDs are accepted?
One piece of valid, government-issued identification is required for prize claims. The ID must include:
- Photograph that adequately depicts the individual presenting the identification
- Date of Birth
- Signature
- Expiry date
- Driver's License
- B.C. Identity Card (BCID)
- B.C. Services Card
- Canadian or international passport
- Canadian permanent resident card
- Secure Certificate of Indian Status card, issued by the Government of Canada
- Laminated membership cards issued by First Nations, Metis or Inuit bands
- Driver's License
- Paper interim licenses
- Pictures or copies of your ID (for in-person claims)
- Credit cards
- Student ID cards
- Membership cards such as a gym or shopping centre
ID requirements
Examples of accepted IDs
Examples of IDs that will not be accepted
FAQs
Our most frequently asked questions, answered.
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Not sure if you're a winner?
Check your numbers and draw results on PlayNow.com or the Lotto mobile app.