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Self-Service Terminals Back In Operation: Third-party Certification of Technical Integrity Complete

11/05/2019

Self-Service Terminals (SSTs) are back in operation across British Columbia, effective today. 

A third-party testing lab has confirmed that updated Quick Pick software is working as expected for all games on SSTs. As per normal processes related to gambling equipment updates in B.C, the Gaming Policy and Enforcement Branch (GPEB) has also subsequently certified the software’s  technical integrity. 

SSTs are self-serve lottery kiosks that allow players to purchase certain lottery games on their own at 691 bars and pubs around the province. 

BCLC temporarily took all SSTs offline on April 15, 2019 to review a technical issue after a player contacted BCLC regarding two Lotto Max Quick Pick tickets generated on different days from the same SST. The Quick Pick numbers on the two tickets were identical.

While duplicate tickets can and do occur, BCLC identified an anomaly in the system used to generate Quick Pick numbers for Lotto Max purchases on SSTs. While the updated Quick Pick software for SSTs improves its performance, every ticket, regardless of how the numbers were selected, has the exact same chance of being a winning ticket as any other ticket sold.

BCLC is not aware of another player receiving duplicate Quick Pick numbers from a SST. 

We thank our players for their patience during the outage, as well as our retail partners for their ongoing work to best serve our mutual customers.

Quick Pick is a convenience function that provides a selection of numbers for lottery players; it is separate from the systems used to conduct the draw outcomes for regional and national games.

BCLC has assessed Quick Pick technology on all other points of sale used to generate tickets for players, and determined that it is working as expected to generate number selections. 

Players who have questions may contact BCLC’s Customer Support Centre

Posted in: media release, news article, information bulletin, corporate